In the rapid pace of the modern world, customer demand for faster delivery continues to grow. Shoppers are even ready to pay extra for options like one-hour delivery or same-day delivery. In such a scenario, late deliveries or delivery of the wrong product can be your worst nightmare. It may lead to the loss of clients and damage your reputation.
Having delivery management software is a must to prevent such inconveniences.
Delivery software is a virtual logistics tool used to organize, monitor, and carry out delivery-related tasks. It streamlines the delivery process by connecting the drivers and the end consumers via one platform. It unifies previously independent elements, such as route optimization, customer service, reverse logistics, or electronic proof of delivery (E-POD), into a single, integrated system.
Here are some of the features of delivery software that will help you understand it better.
Features of Delivery Software
- Automatic Dispatch: Finding the ideal driver to deliver your product can be a tedious task. A considerable chunk of the precious time of management teams goes into it. That is where the automatic dispatch service will come to your rescue. This service automatically assigns the work to the ideal driver based on their location, availability, and priority. It also feeds information onto the delivery boy app providing them with specific details on the route and delivery timetable to be followed.
- Live Tracking of Agents: This service will help your customers track the location of the delivery boy through a live map. Customers will even know the actual position of the agent in the event of road traffic or other unforeseen issues. Through real-time tracking service, you can finally stop worrying about the timely delivery of your shipments. You can virtually follow the delivery status, getting reliable data about the distance covered. Additionally, it aids in providing an accurately predicted delivery time, helping you build a trustworthy relationship with your customer.
- Route Optimization: Route optimization plays a crucial role in settling the increasing expectation of your customers. Demands for a one-hour and same-day delivery are skyrocketing. Delivery software offers a real-time optimization of routes, presenting the agent with the shortest and best course possible. Besides ensuring a maximum number of deliveries, this also helps you sustain the trust of your customers.
- Online Chat: Communication is the key to building a trustworthy relationship between the customer and the manager. Delivery management software includes an online chat feature that effectively reacts to consumer questions without human interference.This elevates the buyer’s experience with your company, increasing the chances of their becoming a regular customer.
- Analytics: Maintaining a manual report of all your delivery events is a time-consuming task. But delivery software with its report analysis makes it easy for you. It provides you with accurate updates on the use of resources, agent performance, and delivery status. You just have to log in to view trip summaries and analytics surveys. Further, you can use these reports to estimate your budget and make future strategies for your company.
Benefits of Delivery Software
- Save time and money: Delivery management software helps you save time and money through its route optimization feature. It eliminates misleading turns and avoids route retracement which saves both your delivery time and fuel.
- Higher customer retention: A crucial aspect of keeping consumers happy is delivery tracking. One of the best methods to give them a high-quality delivery service while being professional is with the help of delivery management software. Using delivery software you can easily pay attention to your customers, ensuring they feel appreciated and valued. This will result in better reviews, ratings, and raving recommendations from customers.
- Grow Your Business: Delivery software helps you to get rid of all the tedious tasks that you were manually handling. It frees up the time earlier consumed by route planning, managing drivers, tracking shipments, and answering customer calls. This time can then be devoted to making future schemes that will upgrade your business.
- Order Control: Delivery software helps you to have a better overview and control of your business. It can be extremely useful during the busy season when orders begin to pile, and you lack a reliable management system.With this system, identifying order delays and other possible problems becomes super easy. The delivery management system with its exciting features is revolutionizing the delivery process today. All you need is a smartphone and dependable delivery software to get your delivery tracking needs in one location. So go, get your delivery management software and minimize the time, cost, and effort invested in your business.