Tracking & Visibility

Delivery Alerts and Communications That Keep Everyone Informed

Keep customers and operations teams informed as deliveries move. Pidge helps surface status changes, delays, exceptions and completion updates so communication stays connected to the live delivery journey.

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Proactive Updates. Faster Communication. Fewer Follow-Ups.

Proactive Status Updates

Keep delivery stakeholders informed when important order and fulfilment milestones change.

Faster Exception Communication

Surface delays and delivery exceptions earlier so teams can communicate and respond with better context.

Fewer WISMO Queries

Reduce repeated “Where is my order?” follow-ups by keeping delivery progress more visible and timely.

Built for Scale Across Delivery Communication Workflows

Status Change Alerts

Trigger updates when delivery status changes across key fulfilment stages.

Delay Alerts

Surface delivery delays so operations teams can identify and communicate issues earlier.

Exception Alerts

Keep relevant teams informed when active deliveries face operational exceptions or failed attempts.

Completion Updates

Communicate delivery completion and final status without depending on manual confirmation.

Built for Every Delivery Communication Workflow

Customer Delivery Updates

Keep customers informed about delivery progress and important status changes during fulfilment.

Best for:
• Ecommerce delivery

• Food & grocery

• Same-day fulfilment

Operations Exception Alerts

Surface delays, failed attempts and active exceptions for faster operational response.

Best for:
• Control teams

• Multi-partner operations

• SLA-critical delivery

Completion Communications

Share final delivery status and completion updates when the order journey closes.

Best for:
• Doorstep delivery

• Enterprise fulfilment

• Customer support teams

Event-Driven Delivery Communications with Pidge

Pidge connects delivery events with alerts and communication workflows so customers and operations teams receive more timely updates as orders move through fulfilment.

• Support alerts for delivery status changes

• Surface delays and delivery exceptions

• Communicate pickup progress and completion updates

• Reduce dependence on manual status follow-ups

Results That Matter

Fewer WISMO Queries

Improve delivery visibility so customers need fewer basic status follow-ups.

Faster Issue Communication

Surface delays and exceptions earlier while teams still have time to respond.

Better Customer Visibility

Keep customers informed as delivery progress and status change.

Less Manual Coordination

Reduce repeated calls and messages for routine delivery updates.

Built for Scale Across Cities and Delivery Zones

From order capture to delivery completion - manage every step in one platform.

Choose the right delivery speed based on your business needs,
without increasing operational complexity

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Powering Deliveries Through 1000+ Logistics Partners

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What Our Customers Achieve with Pidge

From faster deliveries to operational efficiency, hear directly from brands that trust Pidge to power their delivery operations.

How Pidge Powers Swish’s 10-Minute Food Delivery Model

View Case Study

Scaling Fragile, Time Sensitive Cake Deliveries - Bakingo

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Since going live with Pidge in April 2024, we've seen a remarkable transformation. With their complete tech suite, live tracking, and dedicated riders, our operations have become streamlined and transparent. Our daily orders have grown, and we now have complete control over our rider management.

Yogesh Sharma

Head of Logistics Operations, Minus Thirty

“In just six months, Pidge's innovative solutions, such as route optimization and real-time order tracking, have allowed us to scale our orders and achieve a 95% on-time delivery rate within a 30 minutes turnaround time. Pidge is not just a logistics partner, they are a true game changer for our business.”

Vanshul Chawla

CTO, Vetic

Partnering with Pidge has transformed our last-mile delivery process & seamlessly enhanced our customer experience. Within 8 months, Pidge's 3PL Partners and Smart Allocation system has simplified our workflow and enabled us to handle multiple orders effortlessly which seemed impossible earlier.

Gautam Narang

Head of Operations, Defence Bakery

Pidge has exceeded our expectations when it comes to on-time deliveries. I don't worry anymore, because now we have real-time updates to take any proactive action to course-correct. My riders are happy with the app, deliveries are more efficient, and we are able to provide quality experience to our customers!