Swish partnered with Pidge to build a scalable last-mile logistics model for its 10-minute food delivery operations. By implementing custom workflows, QR-based FIFO pickups, and on-demand mid-mile movement, Pidge enabled faster deliveries, improved rider efficiency, and reduced operational costs. The collaboration helped Swish achieve reliable high-frequency delivery execution across Bengaluru and Gurugram while maintaining speed, cost control, and operational readiness.

Key Highlights

1. Achieved 97% order deliveries within 10 minutes
2. Enabled 40–50% reduction in CPO (Cost Per Order)
3. Built custom workflows for cross-store fleet utilization
4. Introduced QR-based FIFO pickups to reduce kitchen handover delays
5. Maintained under 1-minute issue resolution time for delivery operations