Rider Tracking

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Rider Overview & Tracking

Track an individual rider by searching the rider from the sidebar or by clicking the track icon on the Rider Performance page.

Guide to Rider Tracking (refer to the image above)

  1. See rider’s Current day’s Delivery Performance here, including number of Ongoing deliveries, Delivered and Failed orders.
  2. See rider’s Shift time for the day and Actual Login Time here. You can login or logout the rider using the toggle button.
  3. Outstanding Amount shows how much cash a rider owes to the business.
  4. From here you can track the Speed at which a rider is riding his bike, when he is on an active order.
  5. Task Details Section shows whether the rider is on a pickup task or a delivery task. You can Assign Admin Tasks to your rider from here, which is when you would like him to run his bike for paid kms or to return to the hub after completing a delivery.
  6. The Track icon marks the live location of the rider.

You might want to know:

  • You can assign an Admin task to the rider, if you wish for the rider to come back to any location / designated hub, after order completion.
  • On the Rider Overview box, under the Task Details section, click on New location or Saved Hub opens up an address page > fill in the details and click on confirm
  • The kms that your rider travels during an admin task will be calculated in his payable kms
  1. From the sidebar open the Live Tracking page to open the map.
  2. Here, click on On-Track Riders button to see the location of all your riders who are on duty.
  3. Additionally, you can apply filters to search a particular set of riders, or search by Name or ID from the filter icon and the rider icon respectively.

Yes, you can change the sequence in which your rider delivers the orders.

  1. From the sidebar open the Live Tracking page to open the map.
  2. On the top left of the map, click on the rider icon. Here, search the rider you want to change the delivery sequence for.
  3. The rider’s task list opens where you can see the number of tasks, estimated completion time and the status of each task.
  4. To change the sequence, click and drag a task from it’s current position in the sequence to the desired position.
  5. Click on Update to save the changed. The change will automatically reflect on the rider’s app as well.
  1. You can see a coloured ring on your rider’s profile image and also as a dot next to their names.
  2. These colours indicate the rider’s attendance.